Frequently Asked Questions

How Should I Choose Product Size?

Our products are unisex sizes. Click to make a selection with height and weight information.

When Will My Order Be Shipped?

Orders without additional services (text, logo) are shipped on the same day, orders with additional services are shipped within 3 business days. This period may be delayed due to busyness during campaign periods.

How Can I Track My Order?

You will be notified via SMS when your order is shipped. For cargo tracking click.

Which Cargo Will My Order Come With?

Your orders will be sent with our contracted Sendeo Cargo, Yurtiçi Cargo, Aras Cargo. The choice of cargo company is rarely our responsibility depending on the branch you are affiliated with.

How Can I Make Changes to My Order?

No changes can be made to your completed/shipped orders. You can get help by filling out the Customer Request Form for size, color, quantity and shipping address changes in your orders in the preparation/shipping phase. Your customer representative will contact you as soon as possible. For Customer Request Form click.

How Can I Make a Return?

If there is an unwanted situation in your order, you can make a return by filling out the Easy Return form. For Return Procedures click.

I did not receive the invoice for my order / I lost it. What should I do? 

If you are an e-invoice taxpayer, your invoice is automatically sent to the e-invoice address.   Click for your e-Archive invoice request. 

When Will My Refund Be Made?

The products you have returned will be made to your credit card within 1-2 business days after they reach our company. In purchases made with a salary card, the amount is reflected in your balance, while in purchases made with a credit card, the amount is reflected as a limit increase.

The Order Was Delivered Incompletely / Defectively. What Should I Do?

If you think that an incomplete or defective delivery was made; You can reach us by filling out the Customer Request Form or at info@cizgimedikal.com Our customer representative will contact you on the same day.


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